Terms & Conditions

Any user of this website is bound by the following Terms & Conditions and Disclaimers, which can be altered at any time by Pot Me Pretty.


By completing an order through the website you are placing an offer to purchase goods. Pot Me Pretty reserves the right to refuse any offer to purchase for whatever reason including but not limited to out of date or incorrect pricing, inability to deliver to a particular location or inability to supply stock.

Pot Me Pretty is not responsible for any loss caused by late delivery, non-delivery or cancellation of any order or product.

The prices listed for the goods on our website are for the goods only, delivery charges are additional. Pot Me Pretty delivers to Brisbane metropolitan suburbs. See our delivery page for details of our delivery suburbs.


Once your order has been checked for availability, and the credit card successfully processed, a second confirmation email will be sent to confirm the delivery of your order.

Orders are processed manually during our business hours 8.30am – 5:00 pm Monday to Friday . Orders received outside of these times and holidays will be processed the next working day.

Deliveries are made between 8:00 am and 5:00 pm Monday to Friday.  We cannot guarantee a specific delivery time request. No deliveries are made on Saturday and Sunday.

On high volume days such as Valentines Day, Mother’s Day and over the whole Christmas period delivery times may extend past our 5:00pm due to the large numbers of orders being handled.

It is the responsibility of the sender to ensure that the recipients name, address, delivery date and products ordered are correct. Should the wrong address be provided all re-deliveries to the same address will incur a re-delivery fee being the same as the original fee charged, re-deliveries to a new address will be charged the appropriate delivery fee for that suburb.

Where possible and if safe to do so, Pot Me Pretty’s couriers will leave items at an address only if they believe it will be safe to do so and not get damaged or stolen. We accept no responsibility where it has been deemed safe to leave by our couriers and the item/products goes missing or is stolen. Where it is not possible to leave items safely, the incorrect address has been given, locked gates on premises, person is not at the delivery address etc. then the goods will be brought back to the shop for re-delivery and a re-delivery charge will apply.

Orders that are being sent to a business address are delivered to reception or such other areas, as that business requires; such as the mailroom. In these instances, the responsibility of delivery is passed onto the company accepting the item for forwarding on to the recipient. Orders being sent to hospitals are delivered to hospital ward clerks on the ward where the recipient is located. We do not and are not able to deliver to the addressed recipient in their hospital rooms for privacy reasons.

Due to strict quarantine laws we are unable to ship live plants to TAS, NT & WA.


When you purchase goods through the website you must be fully entitled to use the credit card submitted and must ensure sufficient funds to cover the purchase.


For single orders: If you wish to vary or cancel your order we require a full 24 hour period prior to the delivery date. In the instance that your order has already been made/despatched for delivery, then charges may apply and will be assessed on an individual basis.

Pot Me Pretty reserves the right not to provide goods and services or cancel orders (or part of an order) at our sole discretion. We will not be held liable for damage or loss from exercising this right.


On occasion, it may be necessary for Pot Me Pretty to substitute some or all of the products ordered due to unavailability of certain stock lines. We will always try to source our plants or product, but this may not always be possible.

If a substitution is required, a product of similar or greater value will be used that is in keeping with a similar style that you have ordered. Pot Me Pretty reserves the right to substitute products where deemed necessary by us.


Pot Me Pretty’s main priority is customer satisfaction. If you receive any products that are faulty, damaged or you have a legitimate complaint about a product we will happily organize an exchange for you where we deem appropriate. We must be immediately advised of this via email on info@potmepretty.com.au and the goods must be returned to us.  within 48 hours of receipt.


Pot Me Pretty attempts to maintain continuity of our website and our services. We reserve the right to modify, cease or change these services and our website as required by us.

Pot Me Pretty website may become unavailable at times for scheduled or unscheduled maintenance or for reasons beyond our control.


Pot Me Pretty will from time to time email you so as to inform you of new specials or upcoming special dates i.e. Mothers Day. You can opt out of this email by un-subscribing in the communication sent to you.